Refund and Cancellation Policy
Last updated: 16 September 2026
This page explains, in plain terms, when you can get your money back, and what happens if a project is cancelled. It covers Course Start and the full course build. You can read what clients say on our reviews page.
When you get a full refund
Course Start includes five complete revision rounds on the first lesson and the course structure. If, after all five rounds, you still say it is not right, we refund the full $500.
You also get a full refund if we are late. Late means more than 7 days after we confirm your brief. You keep everything we made.
Before five rounds
If you are not happy before round five, we do not refund you yet. Instead, we keep revising for free. This gives us a fair chance to get it right.
We will ask why
When you ask for a refund, we will ask for one short reply about what went wrong. This helps us fix our process. Your answer does not change the refund. You get it either way.
How refunds are paid
Refunds go back to the card or account you paid with, through Stripe.
We send the refund within 10 business days of your request. Business days are Monday to Friday. Weekends and public holidays do not count.
Stripe keeps its processing fee on every payment. That fee is not refunded. You get back the $500 minus the fee Stripe kept.
When a refund is not available
We cannot refund you once you have approved the deliverables, or once you continue on to the full course build. At that point, the $500 becomes a credit toward the full build, not a refund. See our Terms of Service for details.
Cancelling the full course build
You can cancel the full course build in writing at any time. You pay for the milestones we already delivered, plus the work in progress on the current milestone. We bill that in-progress work at its share of the total quote.
We also charge a kill fee of 25% of the remaining, unpaid part of the quote. This covers the production slot we set aside for your project. We refund any amount you paid above this within 10 business days, minus Stripe's fees. Any file you have already paid for stays yours.
What is not refundable
We do not refund custom work already drafted or delivered. This includes course plans, scripts, recorded voiceover, and designed lessons. We also do not refund Course Start once you have approved it, or Stripe's processing fee.
If we cancel
If we cannot continue your project for a reason on our side, we refund the unused part of what you paid, in full. We also hand over all the work we have done so far.
How to request a refund
- Email hello@buildmacourse.com
- Use the email address you paid with, so we can find your receipt
- Tell us you want a refund
We handle any personal details in your request under our privacy policy.
Contact
Questions about this policy? Email hello@buildmacourse.com.