Start with track 1, free
Your plan: . Track 1 is short and everyone needs it. We build its first lesson free in 7 days, so you can show your team a real lesson, not a plan.
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Customer education program planner
A customer education program teaches people to use your product. It starts with onboarding, then the main tasks, then the hard parts, and can end with a certificate. Pick your product to see your plan.
Who are you teaching?
How complex is the product?
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Add a certification?
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20 minutes. We pick lesson 1 together and you send your files. 7 days later, we show you the lesson.
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We will email you within 1 business day. Meanwhile, the free guides on our blog can help you plan it.
How a customer education program is built
Track 1: Get started (15–30 minutes)
What the product does, setup, and the first win. Everyone takes it, so build it first.
Track 2: Core skills
One short lesson per main task, each with a quick check. Three lessons for a simple product, nine for a complex one.
Track 3: Advanced use
Power features and real scenarios. Only for medium and complex products, after launch.
Track 4: Certification
A scored exam with a pass mark, a certificate, and a yearly refresh.
Questions about customer education
What is a customer education program?
A set of courses that teach customers, partners or staff to use your product, so they succeed with less help from support.
What should we build first?
A short onboarding course that gets a new customer to their first win. It is the one everyone takes.
How do we know it works?
Track who finished, then compare support tickets and renewals for accounts that did and did not.